Researcher Juana Rubio-Romero notes that “there is a correct use, on an informal level,” that reinforces labor relations and the sense of camaraderie among team members. The large number of messages received by workers can considerably increase their stress levels Francisco Trujillo Pons, an expert on the right to disconnect Regardless of what the law might say, however, the fact is that all too often people find themselves in a situation where their personal phone is filling up with work messages. And several countries, particularly in Europe, have laws on the “right to disconnect” from work-related electronic communications outside of working hours. WhatsApp’s terms of service prohibit its use for non-personal matters. And all this was before the coronavirus pandemic. In January 2020, a study of 1,261 British workers by the instant messaging app company Guild found that 41% were using WhatsApp for work purposes. A 2019 study by Speakap, which markets a communication tool for employees, found that 53% of global frontline workers in retail, hospitality and entertainment were using unapproved messaging apps for work communications up to six times daily. It is hard to know how many people are using the classic version (not WhatsApp Business) for work purposes, but there are a few clues. This app allows you both to send files and to have immediate communications,” says Juana Rubio-Romero, a specialist in communication and social research who teaches at Spain’s Nebrija University. “WhatsApp is a hybrid technology tool, somewhere between the telephone and email. It is precisely because nearly everyone has WhatsApp that it has become such a common tool in work environments. And when you see it’s from work, it throws you off balance,” says Eva Rimbau, an expert on remote work who teaches human resources and organization courses at Catalonia’s Open University (UOC). “The problem with this tool is that it’s in all our cellphones and we don’t know if the new message alert is from a friend or work-related. Chronic stress and endless hours: Were we ready to work from home?
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